HOSSAI

Objective

Education

Highlights

• Experienced in Network Technology.
• Experienced in customer support.
• Expert people skills.
• Strong troubleshooting and problem solving skills.
• Strong organizational skills.
• Able to handle multiple tasks simultaneously.
• Work effectively independently or part of a team.

Computer Skills

Classes:                  Data Communications and LAN, COBOL, Database Management systems,

                                Introduction to Computer. Visual Basic, Oracle, ASP, Html, System Analysis

                                  and Design, Java, Advance Networking, Management Information Systems.

Platforms:              Windows 3.1/95/97/98/ME/2000/XP/NT, AS/400 Operating Systems,   

                                   Mac operating system, Linux.

Application

Software:                Microsoft Office 95/98/ME/2000, XP, Word Perfect 8.1, Adobe Photoshop,

                                  Corel, Acrobat Reader, Photoshop, Norton Utilities, Internet

                                  Explorer, Netscape Navigator & Composer, Eudora, Outlook Express,

                                  Troubleshoot software fault using Diagnostic tool, Ad-ware, AVG Virus

                                  software, SAS, HEAT, GroupWise, SPSS, Sigma Plot, Symantec Ghost 7.5,

                                 PQ Magic, McAfee, AS/400 software.     

HOS

Experience:

Network Specialist I, User Services, Department of Information Services, Central Missouri State University, Warrensburg, Missouri. 08/2003 – Present.

• Resolve Ethernet Network related issues and connectivity issues.
• Solve problems with Network Interface Card Installations.
• Diagnose driver or resource problems related to installation of Network Interface Card.
• Virus infestation of student and faculty computer.
• Windows installations and imaging.
• Install various application software.
• Network printer installation.
• Trouble-shoot software issues relating to:
  • Web Browsers (Internet Explorer and Netscape only).
  • Virus scanning software (AVG, Norton, MacAfee Virus scanner).
  • Spy ware removal (Lava soft Ad-Aware).
  • Other software that causes connectivity issues or that inhibit the performance of the network.

Network Programmer/Tech, Department Of Corrections, State of Missouri, Jefferson City Missouri.  01/2001 – 12/2001.

• Installation of AS/400 Terminal (Type 3196, 3476, 3477, 3488, 3489 and Thin client).
• Installed Controllers, Hubs, Switches.
• Worked on Telephone Patch panel.
• Operating System installation (95/98/ME/2000/NT 4.0) and assist user with operating system problem.
• Installed 5250 Express Adapter Card for AS/400.
• Trouble shoots all kinds of network problems on AS/400 in both Mainframe and NT environment. Effectively resolve all complaints relating to network problem and user support.
• Installed Category 5 and twisted pair wire.
• Install AS/400 software and show user how to use it, and assisted in various software implementation projects.
• Installed Network printer.
• Worked as a Trainer and trained new employees in the department on AS/400.
• Responsible for all AS/400 hardware and software in the department.

Computer Lab Assistant, Harmon Computer Commons, Central Missouri State University Warrensburg, Missouri.  01/2000 - 12/2000.

·         Provided technical support to clients using end-user software.

·         Provided diagnostics on the workstations.

·         Assisted in trouble shooting network problems.

·         Assisted user with mainframe (COBOL Programming)

·         Helped user with PC problems, as well as e-mail, Internet, and web browsing.

Activities

AITP (Association of Information Technology Professionals), National and local chapter at Central Missouri State University.